Refund Policy

Refund Policy

At Winning Design Bundles, we strive to provide products that meet your expectations. Since all our products are digital and cannot be returned, we are committed to helping you make the most of your purchase.

If you encounter any technical issues with a product, please reach out to our support team. We prioritize offering customer support and are here to assist you.

Your purchase is eligible for a refund under the following conditions:

  1. Accidental Duplicate Purchase: If you’ve purchased the same product twice, contact our support team for assistance.
  2. Technical Issues with the Product: If our team is unable to resolve a confirmed technical issue, you may be eligible for a refund. Please provide a detailed description of the issue, and we will assess the situation. Refunds for technical problems are only considered when adequate evidence of the error is provided.
  3. Misrepresentation: If the product description significantly differs from the delivered item, this is considered a misrepresentation. Please note that subjective opinions about the quality or appearance of a product do not qualify as misrepresentation.

Refunds will not be granted in the following situations:

  • You no longer need the product.
  • You found a different product you prefer or changed your mind about the purchase.
  • You lack the expertise to use the product.
  • You do not have the appropriate software to access or edit the product.
  • The product was purchased by mistake and has already been downloaded.
  • You are dissatisfied with the perceived quality of the product.
  • You are unable to download the product due to internet speed or stability issues.
  • Your intended use of the product violates our licensing agreement.
  • You claim there is a technical issue but do not provide sufficient evidence to support the claim.
  • Your purchase was made more than 30 days ago.

Please note that all refund requests are subject to the sole discretion of Winning Design Bundles.

Chargeback & Dispute Policy

At Winning Design Bundles, we are dedicated to ensuring you have a positive experience. If you have any concerns or issues with your purchase, please contact us as soon as possible. Our support team typically responds to inquiries within 48 hours, Monday through Friday, 9 AM to 5 PM GMT.

Before requesting a refund, kindly review our Refund Policy.

Important Information Regarding Chargebacks:

  • Accounts from which chargebacks are initiated will be permanently closed, and previous purchases will no longer be accessible.
  • Filing a dispute via PayPal will automatically disable your account until the dispute is resolved.

FAQs on Chargebacks:

  • I filed a PayPal dispute. Why haven’t I received a response?
    Please contact us directly via our Support page. Filing a PayPal dispute will disable your account. We are happy to assist with duplicate purchases and other issues, but you must reach out to us for resolution.

  • What if I accidentally filed a chargeback?
    Contact your bank, card issuer, or PayPal to withdraw the chargeback. Once the chargeback is removed, we can restore access to your account.

  • Why is my account closed if I didn’t file a chargeback?
    Sometimes, when a card is canceled due to loss, theft, or fraudulent activity, the bank may mark all transactions during a certain period as fraudulent. If this applies to your case, please contact your bank or card issuer to rescind the chargeback.

If you have any further questions or need assistance, feel free to contact us at support@winningdesignbundles.com.